Shipping policy
1. Local Shipping (Within Singapore)
Processing Time
All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays.
Delivery Time & Methods
Please check the delivery times provided on the website upon purchase, these delivery tend to vary differently for different Dropship Supplier
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number.
2. International Shipping
We currently ship only within Asia. Shipping rates and delivery times vary by destination and will be calculated at checkout.
Customs, Duties & Taxes
International orders may be subject to import duties and taxes. These charges are the responsibility of the customer and vary by country. We recommend checking with your local customs office for more information.
3. Shipping Restrictions
- We do not ship to P.O. boxes or military addresses.
- Certain items (e.g., perishables, hazardous materials) may be restricted from international shipping.
4. Delays & Exceptions
While we strive to meet delivery timelines, delays may occur due to:
- Public holidays
- Weather disruptions
- Customs clearance (for international orders)
We will notify you promptly if your order is affected.
5. Damaged or Lost Packages
If your package is lost or arrives damaged, please contact us within 3 days of delivery. We will assist you in filing a claim with the courier and arrange for a replacement or refund where applicable.
6. Contact Us
If you have any questions about your shipment, please contact us:
📧 Email: [shawn.sleepwellness@gmail.com]
📞 Phone: [your phone number]
📍 Address: [your business address]